Refund & Return Policy

Overview

At F Tools, we are committed to ensuring your complete satisfaction with our products. If you are not fully satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

You may request a refund under the following conditions:

• The item is defective or damaged.
• The item does not match the description on our website.
• The item is returned within 30 days of purchase.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at contact@ftools.shop to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include a copy of your receipt and a note explaining the reason for the return.
4. Ship the package to the address provided by our customer service team.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original payment method.

Exceptions

Certain items are non-refundable, including:

• Gift cards
• Items marked as final sale

Contact Us

If you have any questions about our refund policy, feel free to reach out to us at contact@ftools.store.